1. About these conditions

This is a trip abroad, not a night out closer to home. We take over the whole of Riad Al Jazira for the group, book a single room for every delegate and commit to our Morocco partner, to restaurants, guides and transfers a long way ahead. Once those commitments are made the costs are largely fixed, whether or not every place fills.

So our terms can’t be as loose as an ordinary online purchase. We’ve kept them as fair and plain as we can, and they follow the cancellation cover our Morocco partner confirmed to us.

3. If you cancel your place

Please email us as soon as you know. We commit your room and your programme to our Morocco partner a long way ahead, and those costs are non-refundable to us, so a cancelled place can’t be refunded, deposit or balance. There are still a few ways to get the value back and we’ll help you with any of them.

Transfer your place. You can pass your place to another Midlifechic reader up to 14 days before departure. It’s the simplest route and the money side is settled between you and the person taking it. See section 4.

Let us resell it. If you’d like, we’ll offer your place to readers on the waitlist. If it sells, we refund what we recover from the sale, less a £25 admin fee. We can’t promise a resale, so it depends on demand at the time.

Move to another Morocco trip. If we’re running another Midlifechic Escape in Morocco, you can put what you’ve paid towards it instead, subject to availability and any difference in price.

If you don’t travel and haven’t told us, your place is non-refundable. Please tell us either way, even on the day, so we can adjust the arrangements.

This is exactly what travel insurance is for. A good policy covers your non-refundable costs if you have to pull out for illness, a family emergency or disruption, which is why we ask every delegate to take one out.

5. If we have to cancel or change the trip

It’s rare, but now and then a trip can’t run as planned, for too few bookings, for supplier failure, or for reasons outside anyone’s control. Our Morocco partner has confirmed the cover behind this, so if we cancel the trip you choose one of three things:

• A full refund of everything you’ve paid, deposit included, with nothing deducted.
• An equivalent retreat in Morocco at a future date, at no extra cost, subject to availability and any small adjustment if the underlying costs have genuinely moved.
• A credit held against a future Midlifechic Escape, to use within 24 months of the original trip date.

The choice is yours. If we postpone rather than cancel outright, you can move your booking to the new date or take the full refund. If we make a significant change, a different riad or a materially different programme, we’ll tell you as soon as we can and refund you in full if the new shape no longer works for you.

We don’t cover knock-on costs such as flights you’ve booked yourself, so please arrange travel insurance before you book anything around the trip.

7. Circumstances beyond anyone’s control

Some situations are nobody’s fault and still stop a trip running as planned. These include a Foreign Office advisory against travel to Morocco, an airline or transport strike, an act of terrorism or civil disturbance, a natural event, a public-health restriction, or the failure of essential services at the riad.

Where this happens we turn to the three options in section 5. Where costs have already been lost with suppliers and can’t be recovered, we’ll refund whatever we can and be straight with you about what that is and why. This is the gap your travel insurance is built to close.

9. How refunds are processed

Any refund goes back to the card or account you paid from, through Stripe. Once we’ve confirmed it, it usually lands within 5 to 10 working days and shows as a separate transaction rather than a reversal of the original.

If you don’t see it within 10 working days of our confirmation, email us and we’ll chase it with Stripe.

11. Your information

When you book we collect your name, email, dietary needs and any requests, used only to run this trip and to contact you about it. We share dietary or access details with the riad and our partner where the kitchen or the ground team needs them, and nowhere else.

Our full privacy policy is at midlifechic.com/privacy-policy.

Prepared for Midlifechic Escapes as a fair, plain-English summary of the terms that apply to your Marrakech booking. It isn’t a substitute for legal advice.